Need Operator Training or Need to Organize Your Operator Training?

April 22, 2013

Class-C_courseMany small UST companies like independent convenience stores have a handful of Class C operators and the path to train them is simple enough. As you know by now, most states (West Virginia being the one exception we’re aware of) allow a trained, certified Class A/B operator to train your Class C employees. Otherwise you go to your favorite, approved, online Class C training vendor, setup a user account, swipe your credit card, start the training and print the certificate (assuming a passing score of course). We see a fair amount of web traffic across the US that indicates a number of small UST companies do in fact use online training.

Live, on-site training has many advantages including developing creative content, being able to look the person in the eye, and explaining and any extra company policies while you train. And maybe someone in your organization kinda/sorta does this type of training anyways. Remember: Class C operators need to be trained BEFORE they start their duties, so any UST owner worth their salt should already have folded the Class C material into the company orientation for new employees.

The downside to live training is that you need to stay organized among of sea of turnover. Or perhaps you have to deal with turnover as well as a dispersed population over a large region or even coast to coast. And then there’s scale. Let say you own 5 UST sites, or 50, or 500. How do you keep track of everyone’s training information? Plus 500 employees with high turnover at $12.95 a pop can add up pretty quick. And you need to be ready in case 9 months after you set up your training system, the inspector shows up out of the blue asking for certificates, and your first 6 months worth of operators have quit, and all you have as a banker box full of loose notes and checklists….well, then that’s when things get interesting.

One solution we offer that you may not know about is called our LMS Program. LMS stands for Learning Management System, an electronic internal training tracking system. An LMS tracks student information, hosts the training activities and manages test scores. Plus you can generate all sorts of nifty reports. Did Bob get certified? How long did the training take Fred to complete? Did Ethel get question 7 correct? An LMS can tell you that plus much more.

Spill placardSome of our customers have enough UST sites that from a business perspective that they need and already have an LMS company wide. That way the company can host, train and track anything from USTs to tobacco sales to workplace harassment. There’s literally no limit to the amount of content than can be offered. The large companies we work with also prefer to have all the training under one portal umbrella. That way each user just has one online learning account to keep track of all his or her tracking activities.

We offer two types of LMS options:

  • Training Places. We like to call this the self serve option. It’s for buyers with 2 to 10,000+ Class C licenses. You open the account and start adding names. Advantages: One set of login credentials for all users; you don’t need email addresses for each person; good tracking system; easy to add more users. Great for small businesses. It’s a mini-LMS. Watch the video which explains more. Under this model we host the LMS.
  • Lease. This option is where you lease, host and run our course on your LMS server. Some very large companies, usually ones with their own training departments, have a resident LMS so adding our leased course is easy. It’s the Full Serve option. This option also allows for branding and customization to meet your company’s training objectives.

We at UST Training don’t just sell training certification. We sell training management systems. With the historic turnover rate of 300% in the convenience store industry, Class A/B operators are constantly struggling not only to train their new Class C operators, but also manage all the training data, so when the inspector shows up and wants to card all the Class C operators, there’s no surprises.

Have an LMS? Not sure?  Still confused? If you need help determining how best to set up your training system, drop us a line and we’ll be happy to advise you. Call us at 866-301-8265 or email us today.

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