How to Measure the Value of Training?

March 28, 2019

Or…Why Cheapest Isn’t Always Best

What makes training worth it? How do UST operators choose the best option? Assuming not all training is equal, there are a number of ways to measure the value of training. Is it low cost? The least time spent? The most simple to get through? Or something less tangible?

How do you measure the value of something like UST operator training?

Based on our research, our intuition, and what we actually do, here’s how we measure training value. (Special thanks to the Kirkpatrick Model). Notice #1 is most important and #5, interestingly, is least.

Here’s the gist as it relates to UST Operators:

#1. Reaction. Did you like or would you recommend the course to a friend?

# 2. Learning. Did you get a decent (ie: passing or better) score on your final exam?

#3. Behavioral Change: Did you start paying more attention to and respond immediately to ATG alarms?

#4. Business Impact. Did you have less down time due to fewer violations, spills and leaks, or being “red tagged”?

#5. RIO or Return on Investment. Was it worth it financially? This compares the cost of training against the value (see #1-4 above) Did you save money by liking the class, passing the course, changing your behavior and reducing your downtime?

What do you find you use to determine value in Class A/B and C UST Operator Training? Send us your thoughts.

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